Shipping Policy

Thank you for shopping with Candles by Boo! We strive to provide a smooth and efficient shipping experience for all our customers. Below is our shipping policy with all the details you may need to know about your order.

Processing & Shipment: Once your order is processed, you will receive an email containing your tracking number along with the shipping agency details. This allows you to track your order as it makes its way to you.

Delivery Attempts: Our delivery partners will make multiple attempts to deliver your package. If they are unable to complete the delivery, the package will be returned to us. To ensure successful delivery, please provide a complete and accurate shipping address, including the zip code, and a mobile number for quick communication.

Shipping Rates & Delivery Times:

  • For North East India & Jammu & Kashmir:

    • Standard Delivery: 12-14 Business Days
    • Express Delivery: 10-12 Business Days
    • Please note: Actual delivery time may vary depending on available transport options, network status, and potential delays caused by natural calamities or emergencies.

  • For the Rest of India:

    • Standard Delivery: 7-10 Business Days
    • Express Delivery: 4-7 Business Days
    • As with other regions, delivery times may be subject to unforeseen circumstances that could delay the process.

Modes of Payment: We accept all major debit and credit cards, including Mastercard, Visa, and American Express. Additionally, we offer Net Banking options across major banks, Cash on Delivery (COD), and UPI payments for your convenience.

Contact Information: If you have any questions regarding your order or need assistance, feel free to reach out to us:

Return & Refund: In the unlikely event that your order is undelivered or returned, we will notify you and arrange a suitable solution based on your preferences.

Thank you for shopping with Candles by Boo®!